Mon–Fri: 7:30 AM–6:00 PM
Sat: 8:00 AM–1:00 PM | Sun: Closed
7532 W Hillsborough Ave. | Tampa, FL 33615
(813) 882-0020
. . .

Federated Roadside Assistance

Federated Car Care in Tampa, FL

Your Roadside Assistance Benefit is provided to you at no charge by the automotive service facility that performed the service to your vehicle and is identified on your invoice.

Your Roadside Assistance Benefit begins on the date identified on your original invoice from the participating facility and continues for a period of 180 days. Service provided after 180 days from the date on your invoice is not eligible for reimbursement.

What Services are provided?

The eligible services provided through the Roadside Assistance program are described below:

  • Towing - You vehicle will be towed to the nearest qualified repair facility of your choice.
  • Lock out Service - Assistance will be provided in unlocking your vehicle in the event the keys are lost or locked inside.
  • Flat Tire Changing Assistance - Assistance will be provided for the installation of your useable spare tire.
  • Fuel, Oil, Fluid and Water Delivery Service* - An emergency supply of gasoline (where permitted), oil, fluid and water will be delivered to your vehicle.
  • Jump Start - The Service provider will jump start your vehicle in the event your battery becomes discharged.

*You must pay for the costs of the actual fluids delivered.

The driver of the vehicle must be with the vehicle when the service provider arrives, as roadside assistance cannot be provided to an unattended vehicle.

How do I use the service?

If you are in need of roadside assistance you must call 800-351-8438 to be connected with the nationwide service provider. You must pay for the requested service.

The service provider requires use of a credit card to arrange for dispatch. You will be reimbursed for covered services up to a maximum of $75.00 per occurrence.

You must call 800-351-8438 to arrange for Roadside Assistance service. Service secured through any other source will not be reimbursed.

The driver of the vehicle must be with the vehicle when the service provider arrives, as roadside assistance cannot be provided to an unattended vehicle.

How do I file a reimbursement claim?

To file a reimbursement claim, you must submit the following information within 30 days of the date of service:

  • A photocopy original invoice identifying the participating repair center and the services performed. The invoice must identify the year, make and model of your vehicle.
  • Your complete name, address, and telephone number.
  • A photocopy of the paid invoice for roadside assistance from a valid auto service provider. This paid invoice must detail the name, address, and telephone number of the service provider. It must also identify the specific vehicle receiving the service.

Submit the above documentation to:
Roadside Assistance
P.O. Box 33535
Denver, CO 80233

Services Not Covered

Cost of parts, replacement keys, lubricants, or fluids. The cost of installation for any products or materials. Tire repair, replacement, mounting or removing of any tires, snow tires, or chains. Service on a vehicle that is in an unsafe condition. Towing or services performed by an unauthorized service provider. Any additional labor due to specialized equipment or processes required to transport or service your vehicle due to non factory modifications or enhancements made to the vehicle. Towing from, or repair shop. A Second tow or service from the same disablement. Towing or service on roads not regularly maintained, such as beaches, open fields, forests and areas designated as not passable due to construction, etc. Any services performed off road. Towing performed at the discretion of a law enforcement officer relating to traffic obstruction, impoundment, abandonment, illegal parking, or other violations of law. Any roadside assistance services provided to your vehicle by a private citizen's assistance is not covered and is not reimbursable. Non-emergency towing or other non-emergency service.

The Roadside Assistance is provided to you through a network of independent service providers. As independent contractors, they have exclusive control over their own equipment and personnel. Neither the program administrator, nor the participating automotive service facility are responsible for acts or omissions of the independent contractors.

Exclusions: This benefit applies only to motorized passenger vehicles (automobiles and light trucks) and specifically excludes trailers, vehicles with a manufacturer's load rating capacity greater than one ton, motorcycles, recreational vehicles and commercial vehicles. Also excludes any vehicle used for farm, ranch, agriculture or off road use. This benefit applies only to eligible customers traveling within the United States or Canada.

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Reis Auto Service in Tampa, FL

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Phone: (813) 882-0020
Address: 7532 W Hillsborough Ave
Tampa, FL 33615

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